When we’re expecting something to happen – like financial support being made available to help with surging bills – it can make us less likely to think twice if we receive a message about it.
Fraudsters used this widespread sense of anticipation to their advantage during the early months of the pandemic, when household deliveries soared as people stayed at home. People were bombarded with fake ‘sorry we missed you’ texts and emails, pretending to be from courier companies and delivery firms.
