Buying a mattress online is easy — especially when there's a plethora of Black Friday sales tempting you — but even if you're confident in your decision, there's still a chance your new bed won't be the right fit. A brand like Saatva offers a year’s sleep trial so you can know for sure whether you made the right call, but what happens if you need to return a Saatva mattress?
Given Saatva's reputation for its beautifully handcrafted mattresses, the idea of having to return one of them might not cross your mind. However, even the Saatva Classic, which we rate the best mattress overall, doesn't suit every single sleeper. (Read our Saatva Classic mattress review to learn why we like it...and what we think it can do better).
Saatva's current lineup spans 12 mattresses, including options for babies and kids, as well as a new Murphy bed. If you're unfamiliar with the brand, take a moment to find the best Saatva mattress for your sleep needs and budget. This will (hopefully) help you avoid having to make a return in the first place.
There's always a Saatva mattress sale happening, so you'll never have to pay full price — and now that Black Friday mattress sales are here, you'll be able to score some of the best deals of the year. That said, it pays to be proactive — here's what the Saatva mattress return process entails...
How to initiate a return at Saatva
How to return a Saatva mattress
Saatva's 365-night trial means that you can get a refund at any time during this period, no questions asked. Simply contact Saatva customer service via phone, email, or live chat to initiate the return process.
You'll have to pay a $99 processing fee, which will either be deducted from your refund or paid upfront for an exchange.
Brands generally enforce a minimum of 30 nights before returns are allowed, but not Saatva. Customers can return or exchange their mattresses at any point during their 365-night trial.
However, a grace period of two to four weeks is recommended. Given that it takes about a month for your body to adjust to a new sleep surface, we strongly advise adhering to that guideline.
How to return a Saatva mattress topper
Saatva offers a 180-night trial for its mattress toppers, at which time you can get a refund, no questions asked. To initiate a free return of a mattress topper, contact Saatva via phone, live chat, or email.
Saatva doesn't have an exchange program for mattress toppers, so you'll have to go back to the website and start a fresh order if you want to replace your topper with something else.
How to return Saatva bedding and accessories
Saatva has expanded its product range beyond mattresses to include bedding, furniture and accessories. Terms vary by category, as you'll find below:
- Saatva crib mattress: 45-night free returns
- Saatva bedding: 45-night free returns; must wash before returning
- Saatva dog bed: 45-night free returns; must wash cover before returning
- Saatva mattress foundations: 365-night trial; $99 processing fee
- Saatva bedroom furniture: 365-night trial; $99 processing fee
- Saatva scented candles: No returns or exchanges
- Saatva adjustable bed bases: No returns or exchanges
How to return a Saatva mattress: FAQs
What does Saatva do with my mattress after I return it?
Once Saatva has received your mattress, the brand will either donate it to a veterans' shelter or offer it to Saatva employees and associates at cost. Returned mattresses will never be resold to the general public.
Am I allowed to exchange my Saatva mattress?
Yes, Saatva accepts mattress exchanges so you can choose a different model (or the same model at a different firmness level). You'll just need to pay a $99 processing fee for the new mattress delivery and pickup of the one you want to send back. Best of all, the 365-night trial will restart as soon as you receive your new Saatva mattress.
Can I return a Saatva mattress if it's damaged?
If your Saatva mattress arrives damaged, you can send it back with the delivery team and have another one dispatched on the next available delivery day. Alternatively, you can keep the mattress and note the damage on the driver's delivery ticket, then exchange it at a later date at no extra cost.
However, if your Saatva mattress has stains, burns or other signs of abuse, it won't be accepted. These things will also void your lifetime warranty.
Do Saatva Viewing Rooms accept mattress returns?
No. Saatva Viewing Rooms do not sell mattresses, nor do they collect mattress returns. All returns and exchanges must be initiated online or on the phone.
That said, you can find Saatva Sleep Guides on location at Saatva Viewing Rooms and ask for their advice on finding the right fit. You'll be able to try Saatva's whole range of mattresses on-site, as well, but purchases must be made online.
What kind of mattress warranty does Saatva offer?
The Saatva Friends For Life Warranty covers your mattress for as long as you own it. You're entitled to a free replacement within the first two years; beyond that, Saatva will repair your mattress for $149.
Alternatively, you can keep your original (damaged) Saatva mattress and receive a new mattress of the same type at 50% to 80% of the retail cost at the time of purchase. Note that the replacement mattress does not come with a trial, nor can it be returned or exchanged.
