“Many workplace issues that become unpleasant legal matters can be traced to questions that were not asked and complaints voiced by employees that were not explored,” says Marinor Ifurung, HR consultant with the Southern California-based law firm Klein DeNatale Goldner. “Out of fear or not knowing how to approach the problem, so often those of us in the HR world see the consequences of management walking on eggshells (because they) lack curiosity about what went wrong. It would be nice is there was a by-the-numbers guide to help restore healthier communication on the job.”
Author Jeff Wetzler agrees: “Marinor is right. Too often, we don’t find out what’s truly on others’ hearts and minds because we don’t know how to ask the right questions in the right ways. And that was my motivation for writing Ask, developing The Ask Approach.”
