Send a Legal Notice Before You File Anything
Chanakya wrote in the Arthashastra that a dispute resolved before it reaches the king's court costs far less than one that doesn't. The consumer court system in India operates on the same logic: you must send a written legal notice to the company before filing, and this step alone resolves a surprising number of complaints.The notice does not need a lawyer. Write it yourself. State the product or service, the exact defect or deficiency, the amount you are claiming, and give the company 15 days to respond. Send it by registered post with acknowledgement due, keep the receipt. If the company ignores it or sends a dismissive reply, that silence becomes evidence in your favour when you file.One practical detail most people miss: address the notice to the company's registered office, not the local store or branch. The registered address is on the company's website under "About Us" or on the MCA21 government portal. A notice sent to the wrong address can be ignored without consequence.
