Thousands of homes across Glasgow have woken up without water due to a major burst pipe.
People in the west end of the city have been affected with Scottish Water confirming technicians investigating a major disruption in the Anniesland area.
Properties with G1, G2, G3, G4, G12, G13, G20, G51 area of Glasgow and G62 in Milngavie are affected by the lack of water.
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As a result of people being left without a running water supply, many took to social media to ask when it would be working again and what could be done in the meantime.
So, if this happens again and your property is affected, what are your rights and can you get any compensation? Here is what you need to know.
What to do if a burst pipe affects your water supply - your rights explained
According to Scottish Water, you may not be able to claim compensation in circumstances which they deem as being out of their control. This includes, but is not limited to, issues such as severe weather.
Scottish Water say that this may include "unusually low temperatures which are not seasonally typical, high winds, severe snow or heavy rain, each of which may have the potential to cause danger to life or widespread disruption."
They also state that they "cannot control industrial action or the actions of others. We are not strictly liable for incidents that we are not able to control e.g extreme weather events."
How to make a claim against Scottish Water
In order to make a claim, Scottish Water have said that they advise their customers to contact their insurance company in the first instance if cover is in place for such an event "as they will not have to establish liability to start the remedial or compensation process."
Discussing the circumstances around your water supply being turned off, Scottish Water have said that in the event of water being turned off unplanned, they aim to restore the supply within 12 hours from the time that they find out about it.
However, if the large water main has burst, locals are warned that it could take longer with a timescale of 48 hours being listed.
If a fix cannot happen, within these timescales, you can claim £30, then £15 for every 12-hour period you are left without water.
If you report two interruptions in the same financial year, caused by a failure in the network that isn’t related to work that they are carrying out, you can also apply to claim a payment of 25 per cent of your annual water charges.
They add: "If you experience and report subsequent interruptions within the same financial year, you can claim a further 25 per cent for each of those subsequent interruptions, to a maximum of 100 per cent of your water charges."
A major incident may be declared if it involves a large area, and usually more than 13,500 properties. In the event that this does happen, Scottish Water have said people can expect the following:
- We will give you regular updates - this may be done using social media, our website, radio, local TV, using loudhailers in the street or leaflets through your door
- We will provide alternative supplies of water (such as bottled water orstatic tanks) within 24 hours of declaring a major incident
- We will deliver a reasonable supply of drinking water to every customer who is on our confidential additional support register. If we are told about a customer with additional requirements during the incident, we will supply drinking water to them.
They explain that should they fail to meet any of the promises to customers directly affected by a declared major incident, they will support customers who have been affected and who would like to claim compensation up to a maximum of £90 per household and incident adding that the "level paid will be dependent on your individual circumstances at the time of the incident."
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