Private Internet Access (PIA) is among the best VPNs we’ve tested – you get a huge number of servers, unlimited simultaneous connections, rock-solid privacy, and excellent unblocking capabilities at some of the best value-for-money rates in the entire industry. It's even better value money at the moment, too, thanks to its Cyber Monday VPN deal.
If you do want to cancel PIA and get a refund, however, this is possible thanks to its 30-day money-back guarantee.
In this article, we’ll walk you through how to cancel your PIA subscription and request a full refund from its customer support team.
Can I get a refund from Private Internet Access (PIA)?
Despite being one of the best cheap VPNs, Private Internet Access pulls no punches when it comes to providing the full VPN experience on par with industry standards and offers a 30-day money-back guarantee on all its plans – that’s including its 2-year, 1-year, and monthly plans.
In order to qualify for a refund from PIA, you’ll have to make sure that you cancel your PIA subscription within the first 30 days of purchase, irrespective of the plan you chose.
It’s worth noting, however, that PIA – like all other VPNs with a money-back guarantee – is very strict about its duration, so you absolutely must cancel and request a refund within the 30-day window, or you, unfortunately, won’t be eligible for a refund.
How to cancel Private Internet Access (PIA)
To stop your PIA subscription from automatically renewing at the end of its billing cycle, follow these steps:
- Go to PIA’s website and log into your Client Control Panel.
- Head over to “Next billing”
- Then, select “Turn off auto-renewal”
- You’ll be shown a prompt asking you to confirm that you do indeed want to cancel. Click on “Turn off auto-renewal” once again.
- From a bulleted list, select your reason for cancellation and tap “Continue with cancellation”
- Lastly, you’ll be asked if there’s a problem with the service and whether you’d like to get in touch with PIA’s support. Select “Turn off auto-renewal” to confirm cancellation.
That’s it! You’ll now see a confirmation message on the same screen saying, “Auto-renewal was successfully turned off.”
It’s crucial to keep in mind that canceling your PIA subscription won’t automatically lead to a refund. To request and receive a refund, you’ll have to get in touch with PIA’s support team after you’ve canceled your plan.
How to claim a PIA refund
First and foremost, make sure you’re still within PIA's 30-day money-back guarantee period. Then, to receive a refund from PIA, you'll need to get in touch with its customer support team.
To do so, simply submit a support ticket via their Contact Us link or by emailing them at support@privateinternetaccess.com.
The customer support team will then ask you to verify your account, for which they’ll need your email address (the one you used to register with PIA) and your PIA order number. Once your request is successfully processed, you’ll receive your money in 5-10 business days.
Note that if you've purchased PIA through the Google Play Store, you'll first need to cancel your PIA subscription via your Google Play account and then reach out to PIA's customer support to request a refund.
On the other hand, if you've subscribed as an in-app purchase through the App Store or iTunes, you won't have access to PIA's 30-day money-back guarantee. Instead, you'll need to get in touch with Apple’s Support Team to request a refund, so do check Apple’s policies before signing up via the App Store.
As one of the most private VPNs, PIA also allows users to sign up and pay via cryptocurrency, and even those purchases are covered under its 30-day money-back guarantee, regardless of the length of your plan.
