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Fortune

John Kell

How ServiceNow is infusing AI everywhere and got 84% of the workforce to use it daily

ServiceNow Microsoft

(Credit: ServiceNow)

ServiceNow is betting big on generative artificial intelligence to drastically change the software it sells and the people who sell it.

“We’re infusing AI all over the place internally,” says Chief Customer Officer Chris Bedi, who says the company has put more than 25 generative AI use cases into production. “We have to transform our company just like every company on the planet.”

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