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Fortune
Fortune
Sheryl Estrada

How proper training for employees can help stem AI hallucinations

(Credit: Getty Images)

Good morning. CFOs are exploring use cases for generative AI in areas like reducing costs and assisting in decision-making. But hallucinations—the term for those unexpected moments when AI starts making stuff up—are still a lurking risk.

Jeff Dean, chief scientist of Google DeepMind and Google Research, touched on the topic of hallucinations while speaking this week at the Fortune Brainstorm Tech 2024 conference in Park City, Utah. “I do think we’re making progress," Dean said. "It’s a difficult problem because the models are trained to generate probabilistically plausible sentences, and those are not always true." Google’s latest Gemini models have shown promise and "glimmers of hope" in decreasing hallucinations around how information is directly provided by users in prompts, he said.

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