When Jim Dausch joined restaurant operator Yum Brands in late 2024, one of his first orders of business was to find a way to ensure Pizza Hut’s food was delivered as hot as possible.
Previously, the software that connected the chain’s kitchen and fleet systems processed orders in a rudimentary “first in, first out” flow. An order would come into the restaurant and a ticket would immediately be generated to tell the kitchen to put the pizza in the oven. But there were plenty of times where the the order would sit idle waiting for an available driver.
