Bengaluru, India — After years of working at a salon in Bengaluru, Shakeela Banu made a major life change in 2018 and joined Urban Company (UC), an app-based home services platform that has more than 52,000 workers across Indian cities, one-third of whom are women.
At first, Banu was happy with the working conditions. Her manager treated her well, she said, and she got plenty of work as a beautician on call. She estimates that she’s worked with 3,000 customers since she joined the company and has turned down many requests from those who would ask for her services privately. It was her way of staying loyal to her employers.
