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Fortune

Sheryl Estrada

How 'Erica' helped power a 19% spike in earnings at Bank of America

Erica Bank of America Brian Moynihan

The Bank of America app being opened on a smart phone (Credit: Getty Images)

Good morning.

Erica is a financial assistant that’s been having a lot of conversations over the past five years—more than a billion. But she hasn’t lost her voice.

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