‘How dare an employee, at her place of employment, do her job, that she is paid to do’: Mom says Texas Roadhouse workers ruined her meal. Is she right?

There’s only one thing that can make working in the service industry even more grueling: Holidays. For retail or service workers, holidays can make a customer-facing role even more taxing. Customers expect this, of course, but sometimes there are still hiccups that leave at least one–if not both–parties extremely unhappy. 

In a viral TikTok, one Texas Roadhouse customer faced this challenge on Mother’s Day. Theresa (@everythingtheresa) shared her experience at the restaurant on one of the busiest days of the year. She says Texas Roadhouse “ruined” her Mother’s Day and breaks it down in a video that earned 2.4 million views as of writing.