How Crisis is tackling living on the streets and hidden homelessness

Each person who receives help from Crisis over the festive period and beyond becomes part of a community dedicated to improving their quality of life and future prospects Photograph: n/a

“I work in outreach but sometimes I feel like someone’s mother, brother, and counsellor all wrapped into one,” says Jordan Forbes, a case manager for Crisis.

With every person walking through Crisis’s doors assigned a case worker – a key anchor in helping lift people out of what can be isolating and dangerous situations – Forbes is on the frontline of helping solve the UK’s homelessness crisis.