At Citigroup an "AI accelerator" is not a piece of hardware, it's a person. Citi's accelerators—a diverse cohort of employees from all parts of the company—are familiar and enthusiastic about using AI tools, and play a key role in helping the bank adopt the technology across the organization.
On Wednesday, Citi gave a glimpse of this process in action as Chief Technology Officer David Griffiths announced that the company was expanding the use of several generative AI tools for its workforce to a total of 11 countries, up from eight countries at the end of 2024.
