BF3CM8 A man opens a letter delivered by TNT Photograph: Apex News and Pictures Agency/Alamy
I’m hitting a brick wall with TNT’s passport delivery service. I was informed by HM Passport Office three months ago that my replacement passport had been dispatched. Since then, there’s been no attempt at a delivery. TNT’s customer service is fully automated and every time I call it informs me that the consignment is out for delivery “tomorrow”. There’s no option to speak to a human. The Passport Office says it’s unable to act unless TNT confirms it’s lost the passport. I have a trip to Italy booked for next month and face losing my money if I am unable to travel.
JG, Chipping Norton, Oxfordshire
Thousands have taken to Twitter and review websites to complain after waiting in vain for passports and residency permits. The Passport Office says that waiting times are currently about 10 weeks, but that’s for the document to be issued. Some complainants claim to have been waiting more than six months for TNT to make it to their door.
