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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

How can I lift the burden of a weighty Virgin Media package for my friend?

Disabled customer facing a big bill from Virgin Media for its broadband, TV and landline phone services.
Disabled customer facing a big bill from Virgin Media for its broadband, TV and landline phone services. Photograph: Chris Dorney/Alamy

I have a severely disabled friend. He has previously been sectioned and has not left his flat since October 2023. He only leaves his bed to cook small meals, and to use the bathroom. Among other ailments is a brittle bone condition which has caused him to suffer three fractured hips. He takes powerful medication, and relies on benefits to live.

Recently, I discovered that he is paying Virgin Media between £144 and £175 a month for his TV broadband/landline package.

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