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The Guardian - UK
The Guardian - UK
Business
Anna Tims

How can I get Ryanair to find my parents’ lost cabin bags?

Lost cause, as Ryanair has been of no help when it failed to locate missing cabin bags.
Lost cause, as Ryanair has been of no help when it failed to locate missing cabin bags. Photograph: PA Images/Alamy

My elderly parents flew with Ryanair from Budapest last December to visit me. They paid extra for cabin baggage to avoid checking it in.

As my mother has impaired mobility, they were the last to board. A flight attendant told them there was no room for their cases and he would take them to the hold.

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