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The Independent UK
The Independent UK
Nicole Wootton-Cane

How AI turned Britain into a nation of super-complainers

The number of complaints received by public bodies across the UK is surging as Britons turn to AI to help them air their grievances.

Councils, schools, and police forces are all among bodies who have reported a huge spike in the number of AI-written gripes they are receiving as large language models (LLMs) make the task of complaining easier than ever. At the same time, the complaints themselves are unnecessarily lengthy, inaccurate, and often contain nonsensical “legalese”.

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