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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Housing association L&Q subjected me and my terminally ill mother to a 15-month ordeal

Housing association London & Quadrant property under construction
Housing association London & Quadrant promises that ‘homes matter’. But one of its properties was declared uninhabitable. Photograph: Marcin Rogozinski/Alamy

My sick mother and I have been moved around different temporary accommodation for more than 15 months because my landlord, L&Q, failed to repair our uninhabitable flat. I still don’t have a date for when I can return to our home of 25 years.

Our ordeal began in August 2020, when we reported large cracks in the ceiling. A contractor visited and advised that repairs should take place in the near future. Nothing was done. Eleven months later, the ceiling collapsed while we were at home and water poured in. The fire brigade declared the flat uninhabitable and we were moved in to a Travelodge. Six times over the next six months we were moved, during which time my mother, who suffered from serious physical and psychiatric illnesses, was diagnosed with inoperable cancer. The moves caused her such mental distress she spent her last four months of life in anxious confinement.

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