A mum stuck in her house for six months waited more than a day for a callback from an out-of-ours GP after dialling 111.
Lauren Wallace, 24, is housebound with agoraphobia, a condition causing panic attacks when people with it are in stressful situations like leaving the house or taking public transport, according to the NHS. It's sometimes triggered by bereavement, and Lauren, from Bebington, has been suffering from post-traumatic stress, anxiety, depression and flashbacks since giving birth to a stillborn baby five years ago.
Lauren said: "I was pacing the house, I was seeing things, I was getting bad flashbacks, I was constantly sweating. I was getting up to six showers a day because I was getting that panicky, and that many panic attacks were coming one after the other, that the only thing that would help me was ice cold showers."