A hotel has fiercely defended itself after a family said they experienced the ‘holiday from hell’ after finding their sea view room covered in mould, dry sick and toenail clippings.
Andy Pugsley, 40, booked a three-bed triple room at the Blackpool Promenade Hotel for himself, his wife Becky, 42, and daughter Erin, 14, over the Easter weekend.
The family said they could immediately smell damp when walking into their room, which cost £156.06, and also discovered mould on the ceiling, toenails on the floor and a dirty toilet brush.
