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Evening Standard
Evening Standard
National
Paul Cargill

Hospitals inquiry told of ‘breakdown of trust’ between families and staff

Glasgow Queen Elizabeth II Queen Elizabeth University Hospital
The inquiry is examining the construction of the of Queen Elizabeth University Hospital in Glasgow (PA) - (PA Archive)

A manager who handled complaints raised about conditions and the care of patients at a scandal-hit hospital has acknowledged there was “a complete breakdown of trust” between families and staff.

Jennifer Haynes was complaints manager with NHS Greater Glasgow and Clyde (NHSGGC) in 2018 when complaints began coming in from families claiming there were problems at the Queen Elizabeth University Hospital (QEUH).

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