Cathay Pacific has dismissed three cabin crew members after a passenger accused them of discriminating against non-English speakers, in a case that drew criticism from Chinese state media.
The airline’s CEO, Ronald Lam, has expressed his apologies to the passenger and the community over the incident, which occurred on a flight from Chengdu in southwest China to Hong Kong on Sunday. He reiterated his company's “zero tolerance” of any serious breach of its policies and code of conduct.
