A homeowner claims a furniture company abandoned a failed attempt to deliver his new sofa, leaving it jammed on the staircase in scenes similar to a famous Friends episode.
Luke Ansell, 27, had just moved into his brand new home in Bournemouth in December when he bought the £2,000 couch, which was delivered on January 19 by designersofas4u.co.uk. He claims the two delivery men assured him they made tight deliveries 'all the time', but then failed to get the new sofa-bed up a narrow staircase before abandoning it.
The company disputes Mr Ansell's version of events and has insisted that he gave the delivery men consent to manoeuvre the sofa up the stairs, despite them warning him that it could cause damage to the property. In a letter to Mr Ansell, seen by the Manchester Evening News, the company explained that Mr Ansell had been told that it is the customer's responsibility to ensure furniture will fit through any doors and hallways to get it to their desired room once inside the property.
