On September 9, 2015, Mr Singhal, a retired chief engineer, with his daughter-in-law purchased a new apartment in Baddi, Himachal Pradesh, through a sale agreement. At that time, they were unaware of the horrible conditions of the housing society, which lacked facilities like independent water connections and sewage system.
On July 30, 2012, Singhal got the possession of the apartment from the builder but without any Occupation Certificate (OC) or Completion Certificate (CC) from the local government. Despite this, the builder started demanding maintenance charges from Singhal, which he refused to pay, leading a legal dispute between the two parties.