A homecare firm branded ‘inadequate’ in a damning report last year has been taken out of special measures - but told it must still improve on safety. Rochdale-based Community Careline Services was given the lowest possible rating by the Care Quality Commission (CQC) in November, after inspectors found care visits were being ‘excessively delayed’ and people ‘could not be cared for safely’.
When officials inspected again last month, they found the service - run by Rochcare UK Ltd - had made enough progress to be removed from special measures. It is now rated as ‘requires improvement’.
A new report says that people who used the Drake Street service were ‘treated with dignity and their rights to privacy and independence were respected’. It also notes that people were ‘protected from the risk of abuse’ and ‘supported to have maximum choice and control of their lives’.
