Home Depot shopper gets store credit after a return. Then she finds out it comes with a shocking rule: ‘Everybody’s cool with this?’

A Home Depot customer says a routine return turned into a frustrating encounter over a policy she wasn’t expecting.

Lydia, who posted the video on TikTok, went to a Home Depot location to exchange or return a purchase. Expecting she might need to verify her identity, she brought both her receipt and driver’s license.