An Australian couple spent two weeks touring Scotland without their belongings after an airline lost their bags.
Ross Dudgeon and his wife were left to buy clothes on the go and carry them around in shopping bags for a fortnight when their bags failed to appear at the end of a KLM flight from Amsterdam to Edinburgh Airport.
The school principal said he found himself in an infuriating mess of bureaucracy, unable to find anyone at the airport to talk to, failing to contact a human customer service representative and with no idea where their bags were.
