Holiday Autos scuppered my airport car hire: it’s time for a refund

Hertz said it would have kept its desk open had it been told there was a customer arriving later. Photograph: l_martinez/Alamy

I hired a car through Holiday Autos and paid £186.95. It was to be collected from the Hertz office at Inverness Airport and I provided my flight number.

The confirmation document stated that I would be escorted from the arrivals terminal to the Hertz office by a courtesy driver. This did not happen.