Thousands of people, including pensioners and the self-employed, are locked out of filing their tax returns, or applying for rebates online, after HMRC changed the way taxpayers sign in to its services.
Until last month, they could access accounts after signing up through Gov.uk Verify, a government service that allows users to confirm their identity using a British driving licence or credit records. However, last month, HMRC unexpectedly withdrew from the service.
