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The Guardian - UK
The Guardian - UK
Business
Anna Tims

HMRC insists I am dead. How do I convince it I’m not?

HMRC NI
HMRC app logo on an iPad screen
HMRC app shows options to manage UK tax-related services, but it could be years before a problem is solved. Photograph: Ascannio/Alamy

HM Revenue and Customs allocated my national insurance (NI) number to a stranger who has since died. It therefore now insists that I am dead and so will not process my pension top-up request.

I’ve had this number since 1991 when I moved to the UK for six years to work.

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