Hertz issued an apology after a customer was incorrectly charged $10,000 for exceeding the mileage limit on a rental car, despite the booking deal promising "unlimited" miles.
The customer, who took a month-long road trip and racked up 25,000 miles on the car, returned it to Hertz expecting no issues. As he attempted to give the car back, the rental location attempted to charge him an excessive mileage fee, arguing that "unlimited" did not apply to such an extreme distance, The Drive reported.
