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The Guardian - UK
The Guardian - UK
Business
Hilary Osborne Money and consumer editor

Help-to-buy paperwork delays still endangering property sales and remortgages

A help to buy sticker in an estate agent window
Help to buy was introduced in 2013 to support people getting on the housing ladder. It was closed to new applicants in October 2022. More than 380,000 households have used the scheme. Photograph: Howard Harrison/Alamy

Homeowners who used the government’s help-to-buy loan scheme to buy a property are still reporting delays in getting hold of vital paperwork, weeks after the agency that runs the programme said it was working to put things right.

Borrowers have reported that sales have been put at risk and remortgages delayed by problems at Homes England, resulting in them facing higher losses.

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