Vet Rachael Yost is used to expecting the unexpected, but she says nothing prepared her for the year-long wrangle she is still facing after deciding to have a conservatory fitted to her Heaton home.
Rachael and her partner Oliver Dearden splashed out ££44,662 on a fancy orangery on the back of their home in the Newcastle suburb, but more than 12 months later, fed-up Rachael, 38, says she wished she had never started on the project.
After shopping around, the couple opted to use Pennine Home Improvements for their dream extension and paid a deposit for work to start on May 3, 2022. However, although materials were delivered the week before, Rachael says the start day came and went, with the only contact from Pennine being an email asking for the next payment as work had started.
