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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff

Heathrow insists airport chaos easing thanks to new passenger limits

an airline departure board at heathrow airport
‘Passengers are seeing better, more reliable journeys since the introduction of the demand cap,’ says Heathrow CEO, John Holland-Kaye. Photograph: Carlos Barría/Reuters

Heathrow has said a cap on the number of departing passengers introduced last month has resulted in fewer last-minute cancellations and more timely departures and baggage delivery.

In July, the airport asked airlines to stop selling summer tickets and imposed a limit of 100,000 passengers departing each day as it struggled to cope with a surge in travel after the end of the Covid travel restrictions. The cap will last until 11 September.

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