Heathrow Airport said it has introduced a cap of 100,000 daily departing passengers until September 11, as the aviation sector struggles to cope with demand for travel. It says it cannot jeopardise the safety and wellbeing of staff or passengers at risk amid the crisis with service levels "not acceptable."
The airport's boss said airlines had been asked to cease selling tickets on certain routes to help prevent future problems as the aftermath of the pandemic still brought travel problems.
Heathrow chief executive John Holland-Kaye said: “Over the past few weeks, as departing passenger numbers have regularly exceeded 100,000 a day, we have started to see periods when service drops to a level that is not acceptable: long queue times, delays for passengers requiring assistance, bags not travelling with passengers or arriving late, low punctuality and last-minute cancellations.
