- A technical issue grounded a number of flights at major UK airports, including Heathrow and Gatwick, causing severe delays for travellers on Tuesday afternoon.
- Passengers flying from UK or EU airports, or using British or European carriers, are protected by regulations detailing airline obligations during travel disruptions.
- Airlines are legally required to provide duty of care, including meals, refreshments and overnight hotel accommodation, regardless of what caused the delay or cancellation.
- Cash compensation between £220 and £520 may be owed for short-notice cancellations or arrival delays of three hours or more, provided extraordinary circumstances do not apply.
- Passengers whose flights are delayed by five hours or more have the right to cancel their journey and claim a full refund within a week.
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