A couple have described their 'absolute nightmare' after they were each contacted by Halifax to say they other had been declared dead. Ben Gibson, 63, was left stunned when a bank employee told him that his wife Gill, 65, had passed away - when she was sitting the next room.
A few weeks later, he returned home to find Gill had received a letter of condolence for his own death. Halifax has since launched an investigation into the issue, but have not yet been able to tell the couple what caused the error, Birmingham Live reports.
Caterer Ben from Stratford-upon-Avon says he and his wife have had to 'rebuild their entire financial life' because of the issue, which has left their mental health 'in tatters' . He said: "The guy on the phone said, 'Excuse me sir but your wife has deceased'. I said, 'No she's in the front room - do you want to speak to her?'.
