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Evening Standard
Evening Standard
World
Beril Naz Hassan

H&M to start charging shoppers for online returns

High street favourite H&M has revealed that it will start charging shoppers who decide to return items they have bought online.

Customers will now have to pay a fee of £1.99 to return their online purchases regardless of whether they make their return in person by visiting a store or virtually by shipping it back to the brand.

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