A mum was refused a full refund less than 24 hours after booking a package family holiday when she found out the hotel is a nine-hour journey and ferry ride from the airport.
The woman also said her trip didn't include any transfers, meaning she, her husband, and their two children would have to find a way of making the long journey themselves. She booked to go to Tenerife as a family of four later this year, on what will be their first holiday since pre-covid.
But she has been left stressed after finding out just where the hotel is.
