Guide dog owners face everyday ignorance

‘Constantly having to explain your disability and prove why you should be allowed to spend money just like everyone else is exhausting.’ Photograph: Jill Mead/The Guardian

Joanne Hewitson from Hartlepool only wanted to enjoy breakfast at her local pub, accompanied by her guide dog, Rosie. Instead, a member of staff wrongly and repeatedly demanded identification for her guide dog, making her feel so unwelcome that she felt she had to leave (Blind woman ‘livid’ after Wetherspoon’s pub asks for guide dog’s ID, 7 July).

Joanne’s experience is not unique. Guide dog owners are refused entry or told to leave pubs, places to eat, taxis, shops and essential services right across the UK, despite businesses’ own policies stating that assistance dogs are welcome.