A 93-year-old great-gran was forced to wait "in agony" on the floor for more than nine hours for an ambulance to arrive at her home after breaking her leg.
Beryl Murray was "writhing in pain" said her family who detailed how they watched on as her "colour was changing" during the wait for medical help at her home in Birmingham.
Her right leg had given way while she was moving from her walker into a stairlift on Tuesday afternoon (March 22), and she was able to reach for her careline alarm, which notified the ambulance service at 5.22pm.
