While “obscure” and “shroud” may be synonyms for the word “cloud,” they’re probably not descriptions product managers or the marketing team at Google would want to use to describe its Google Drive service, which is a cloud-based storage service for storing and accessing files online. However, for the past several days, users of Google Drive's desktop app have been flummoxed and frantic after discovering files and folders they’ve stored over the course of many months on Google Drive have gone missing.
The problem seems contrary to how Google Drive has generally been perceived by the public and by tech review sites. For instance, by and large, most tech review websites rate Google Drive as secure, reliable, and safe. But, to quote a line from folk singer Joni Mitchell’s song, “Clouds,” perhaps we, “really don’t know clouds at all.”
