Few things are more anxiety-inducing for Americans than dealing with government bureaucracy. The processes for renewing passports, replacing a lost driver's license, and applying for a new social security card are so complex that individuals often find themselves at a loss. Going through government websites hoping to find clear instructions on what forms need to be filled out is a workout in itself, and outdated information and contradictory instructions don't help.
Adding insult to injury, getting someone on the phone for clarification is almost impossible. Automated messages and endless hold music are more likely to respond than the elusive representative. Spending hours waiting in line at government offices is just as frustrating, with precious time lost to enduring fluorescent lighting and uncomfortable plastic chairs.
