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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Goldcar didn’t accept our paper UK driving licences but hasn’t refunded us

United Kingdom Brexit Spain
People queueing at car rental company Goldcar at the airport of Milan, Malpensa.
Goldcar is now updating its processes to allow the provision of a separate ID picture – such as a passport – for identification alongside an old paper format driving licence. Photograph: Perry van Munster/Alamy


Last September we booked a car rental with Goldcar for our holiday in Spain. My husband and I both have paper driving licences and I’d read in Consumer Champions we might need an international driving permit (IDP) for our trip.

With this in mind I rang its office in Spain to check and they assured us our paper licences would be fine. However, when we arrived to collect the car at Murcia airport we were told they were not valid.

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