Dozens of parents have vented frustration about the “complicated” under 22s bus pass application as Transport Scotland says it is determined young people don’t miss out.
Mums and dads posted more than 1,000 comments on Glasgow Live's Facebook to share their experiences with the process described as a “joke" among other remarks.
It comes as a Transport Scotland spokesperson said they understand some people may have found it “complex” but they need to ensure identity verification standards and safety of children.
