A four-year-old girl was left unable to walk for hours after she fell from an Elizabeth line train at Ealing Broadway station in west London.
Agamjot Kaur fell and smashed her right knee in early June and “took four or five days to recover”, her father Brijesh Singh told the Standard.
The young girl has now fallen four times at the platform in the past three months.
The fall is the latest in a series of incidents on the Elizabeth line at the west London station, with the Mayor of London Sadiq Khan apologising to passengers who have been injured because of a large gap between the train and platform.
Mr Singh said he could not understand “why they left so much space” between Elizabeth line services and the train station, which is owned by Network Rail.
He said: “(Agamjot) was not able to walk on the day she fell. For six or seven hours she didn’t walk at all. She just lay down or stayed in a room.
“There is a huge gap when boarding the train. I’ve seen people falling down many times.
“I saw an old lady who fell down. She was not able to stand back on her feet for five minutes.
He added: “The woman looked over 70. She fell down and she was crying. I think she injured her right ankle. She was not okay.”
Three passengers have already suffered serious injuries at the station, BBC London reported.
Rolf Kern, 82, is considering legal action after he gashed his shin while trying to board a service at the station.
Weeks earlier Eric Leach broke his foot and bruised his knee as he stepped off a train at the same platform.
A third passenger also contacted the BBC after being seriously injured using the platform.
Lucy Daramola told the broadcaster she was knocked unconscious and went to hospital after cutting her shins while getting on the train in July 2022.
She blamed the height of the gap and warned someone could be killed at the location.
Transport for London (TfL) has said it is in urgent talks with Network Rail to see what can be done to reduce the gap between the train and the platform at Ealing Broadway station.
The height difference at the station complies with required safety standards but TfL added it would do everything it can to ensure customers are not injured while going about their daily business.
Lilli Matson, TfL’s Chief Safety, Health and Environment Officer, said: “We are very sorry that this young girl was hurt at Ealing Broadway station and we wish her a full and speedy recovery.
“Safety is our number one priority and we are in urgent talks with Network Rail, who owns the station, to explore what can be done to reduce the gap between the train and platform.
“We have also worked with our operator, MTR-Elizabeth line, to develop a range of enhancements at the station to increase customer safety until this can be done.
“This includes the installation of a new barrier to enhance the management of passenger flow, and the extension of a handrail.”
A Network Rail spokesperson added: “We are very sorry to hear about the recent injuries suffered by a small number of passengers at Ealing Broadway.
“Safety is our number one priority and we previously met with the station user group to listen to their concerns.
“We are not currently funded to do improvements to the platforms; however we are working closely with our partners at TfL and MTR Elizabeth line to review what might be done as part of our joint safety improvement plan.”
Have you suffered a serious injury at Ealing Broadway station? Email jacob.phillips@standard.co.uk
