Noah Appelbaum was freezing on a bitterly cold evening as he stood waiting at a Chicago bus stop in January. He was headed to work and didn’t want to be late.
The bus-tracking app on his smartphone kept showing that the next bus would be there in just a few minutes. But that time kept being pushed back, and the bus never showed up. He ended up boarding a later scheduled bus that finally arrived after he had been shivering for 40 minutes.
“It’s extremely frustrating,” said Appelbaum, 34, a guitar teacher and actor. “There’s not just the unpleasantness of waiting in the cold. It also throws off your whole schedule. It’s not only a matter of getting myself to work, but also of communicating with everyone waiting for me at work.”
