As artificial intelligence moves from recommending actions to independently executing them, banks may have to develop a new layer of checks similar to the decades-old Know Your Customer, or KYC, framework, State Bank of India chairman Challa Sreenivasulu Setty highlighted on Thursday.
Setty said the growing use of agentic AI in financial services could eventually require institutions to think about “Know Your Agent”, with clear mechanisms around an AI agent's identity, authentication, consent, transaction limits, audit trails and revocation.
