I have been trying for days to book a £520 train and hotel package to Lille in September via the Eurostar website. Each time I enter my card details and hit “continue” to pay, a pop-up window advises that the trip has increased by an extra £42. Each time I have cancelled the transaction and started again. Each day it’s still advertised at £520 on the Eurostar site, but the same price increase pops up when I try to pay. It seems Eurostar is counting on me not bothering to cancel and go through the booking process again.
CB, Congleton, Cheshire
Eurostar seems to think that if it makes the right noises, customers will overlook shoddy service. “We prioritise the safety and wellbeing of our customers and staff above all else,” it explained last week when asked to justify a new policy that prevents staff pushing the wheelchairs of passengers with disabilities.
